FAQs

1. Digital Products (Instant Downloads)

Q: When will I receive my digital files?
A: Instantly after checkout — available both on the confirmation page and via email.

Q: Can I request a refund after downloading?
A: No. In accordance with EU Directive 2011/83/EU, digital content is non-refundable once the download begins.

2. Physical Products (Print-on-Demand)

Q: How is my order fulfilled?
A: All print products are produced and shipped by Prodigi, ensuring premium quality and reliable global delivery.

Q: What if my product arrives damaged or defective?
A: Please email f1coloring@gmail.com within 14 days of delivery with a photo of the damage and your order number.
A replacement will be produced and shipped free of charge.

Q: Do I need to return the damaged item?
A: No. Prodigi handles replacements without requiring returns.

Q: How long will my physical product take to arrive?
A: Prodigi typically produces and ships print-on-demand products within 5–10 business days for EU orders, 7–12 business days for US & UK, and up to 15 business days for other international destinations. You will receive a tracking number once your order is processed.

3. Payments & Security

Q: Can I pay in USD?
A: The base currency is EUR, but USD amounts are shown for reference. Payments are automatically converted.

Q: Is payment secure?
A: Yes — all transactions are processed by PayPal or Stripe. f1coloring.com never stores credit card details.

4. Recommendations

• Check your digital files immediately after purchase.

• For physical products, take clear photos of any damage to speed up replacement.

• For any issues, contact f1coloring@gmail.com — we’re here to help.